All orders can be canceled the same day the order was placed, if it's before they are shipped.
As per our policy, we would accept returns within 14 days from the date of receiving the product, for any unused items. Item must be in the same condition that you received it in, and must be in the original packaging. If the product you receive is broken or defective, on delivery, we will send a free replacement. Once we receive your return, we can provide you with an exchange or refund to your original method of payment.
If you find that you want a different color or a different phone model, you can get it exchanged if the product is still unused. However, customer will be responsible to pay for all shipping costs for an exchange unless the product is defective.
If you wish to return the item for a refund, you must pay for return shipping and send the item back. We recommend purchasing insurance, signature and tracking information.
We will apply a 10% restocking fee and deduct flat $6 on each item for US and $6 each item international for the initial shipping charge from your order, and then refund the remaining amount to your original method of payment.
These fees are applied to all refunds and can not be waived. Refunds are processed within 7-10 business days of receiving your item. You will get an email once refund is processed.
HOW TO RETURN
Please open a support ticket by visiting our contact page here.